OFFICE HOURS NURSE TRIAGE

Providing the highest quality care with every patient call.

ELIMINATE COSTLY TURNOVER AND SAVE HOURS SPENT TRAINING NEW EMPLOYEES

Save your practice time and money while our highly skilled and experienced team handles your patient calls, freeing your staff and providers to care for the patients in your office.

Patient calls are answered in real-time. A team of nurses and medical assistants are immediately available to answer medical questions, assess patient concerns, schedule appointments, and contact pharmacies regarding prescriptions and prior authorizations as needed.

Special Features

  • Remote access to any EMR

  • Detailed documentation and reporting

  • Gold standard telephone triage guidelines

  • Call recording for quality assurance

  • Secure messaging and texting

  • Language line services

  • Appointment scheduling

  • Medication Refills


Immediate Service

Patients receive instant access to our medical team when calling their provider’s office during working hours. Calls are answered directly by our specially trained staff, eliminating the need for call center agents and reducing wait times. Patients receive immediate care and attention without having to be transferred. Patient satisfaction improves as callers are not asked to repeat themselves over and over.

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