Eliminates costly turnover and saves you hours spent training new employees.
Appointment Scheduling
Insurance Verification
Virtual Administrative Assistants
Medication Refill Lines
Prior Authorization Processing
Medical Indexing
Eliminate costly turnover and HR expenses while improving quality and productivity. You will receive a specific team dedicated to your practice who learns and understands your workflow practices and processes.
Select a team of medical professionals to schedule appointments, refill medications, process prior authorizations, verify insurance, manage medical records, and provide remote patient monitoring and chronic care management.
WHY CUSTOMERS ARE CHOOSING 1ST CALL TRIAGE
Our ONE-CALL RESOLUTION approach reduces costs and improves the practice’s focus on patient care. We provide expert and quality services that are flexible and efficient to help increase productivity and improve patient satisfaction.
“1st Call Triage is the epitome of professionalism. They are incredibly responsive with all my questions and concerns, and my patients love them. It has been a pleasure working with Cayce and her hard-working, empathetic staff for the past three years.”
Owner Confidia Health Institute
“I cannot express how grateful we are for the incredible team 1st Call Triage. From the moment we partnered with this team, we’ve witnessed an unprecedented level of patient engagement. They are masters at making every patient feel valued and understood. Their compassionate approach and proactive communication have undoubtedly improved the overall patient experience with MiCare Path. It’s obvious that they genuinely care about the well-being of every individual they serve.”
“1st Call Triage hires superior medical assistants to triage our patient calls, utilizes training specific to our office and manages their employees to offer our practice superior service.”
Arizona Asthma and Allergy Institute
A customizable plan to meet your needs.
Partner with you and your team.
Save you time and money.
Safe and accurate patient care advice.
With over 30 years combined nursing experience, we understand the needs of both patients and providers in today’s healthcare system. We’ve witnessed first hand the traumatic results of critical staffing needs, high turnover, and staff burnout. Our mission is to partner with hospitals and medical practices across the US to provide quality care to patients over the phone, eliminate costly turnover and burnout, and ensure providers and their staff are able to focus on the care of the patients inside their clinics. It’s our specialty and our passion.
Our dedicated team of skilled medical professionals is prepared to provide exceptional care and support. With extensive experience in the healthcare industry, we are equipped to address the distinct needs of medical practices.
We ensure that you have the resources and assistance you need to succeed. Our team is always available to answer your questions and address any concerns you may have, providing you with peace of mind and confidence in our services.
Our flexible solutions can be adapted to fit any practice size or specialty. A team of medical professionals to schedule appointments, refill medications, process prior authorizations, verify insurance, manage medical records, and provide exceptional patient care.
By providing timely access to care and support, we help improve patient satisfaction and outcomes. Our services are designed to enhance the overall patient experience, leading to better patient retention and loyalty.
Our services are designed to help your medical practice operate more efficiently and cost-effectively. We can help you reduce administrative burdens, improve workflow processes, and help you save time and money.
The setup process is quick and easy. After we meet with you and your team, determine a plan that works for you, and have the signed service agreements in place, a go-live date can be set right away.
We recruit staff specific to your practice needs. In addition, our team uses a language service line with 300 different languages, including Spanish. We also have access to Sign Language services.
Yes, our team can schedule appointments directly in your system following any specific instructions or preferences you have.
We do not offer any after-hours services. We hire and train teams to work remotely during office hours to help practices eliminate staffing shortages and costly turnover.
No, we have teams with as little as 1 staff member. Staffing is solely based on your needs and preferences.
No, we bill an hourly rate for staffing. You are not charged for call minutes.
All staff members are employees of 1st Call Triage and reside within the United States. You are not responsible for payroll or other HR costs for these staff members, including benefits and paid time off.
We can remotely access any EHR safely and securely, allowing our team to communicate directly with your providers as well as document every patient interaction and assist with portal messages.
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No, we will recruit a team dedicated to your practice, who will answer your patient calls daily. You’ll get to know your own remote team that we specifically hire, train and manage for your practice.
Fill out the form below and we will reach out within 24-48 hrs!
Unlock the Potential of Your
Practice with 1st Call Triage
