Save your practice time and money while our highly skilled and experienced team handles your patient calls, freeing your staff and providers to care for the patients in your office. Patient calls are answered in real-time. A team of nurses and medical assistants are assigned to your practice and are immediately available to answer medical questions, assess patient concerns, schedule appointments, and contact pharmacies regarding prescriptions and prior authorizations as needed.
At First Call Triage, our team of Registered Nurses and Medical Assistants bring years of experience and expertise to every patient call. We use gold standard protocols, like the Schmitt Thompson protocols, to guide the care advice we give to patients over the phone. This ensures that patients receive accurate and up-to-date information, leading to better outcomes.
In addition to our team's clinical knowledge, we also have secure remote access to any Electronic Health Record (EHR) system. This allows us to communicate directly with providers in the clinic, functioning as an extension of the practice. We can schedule appointments, contact pharmacies for prescriptions and prior authorizations, and assess patient concerns in real-time.
1st Call Triage is the epitome of professionalism. They are incredibly responsive with all my questions and concerns, and my patients love them. It has been a pleasure working with Cayce and her hard-working, empathetic staff for the past three years.
Owner Confidia Health Institute
Patients receive instant access to a dedicated medical team when calling their provider’s office during working hours. Calls are answered directly by our specially trained staff, operating as an extension of your practice, eliminating the need for call center agents and reducing wait times. Patient satisfaction improves as response times are reduced.
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Practice with 1st Call Triage
