Save your practice time and money as our highly skilled and experienced team manages your patient calls, freeing your staff and providers to focus on patient care. Patient calls are answered in real time by a dedicated team of nurses and medical assistants. They are immediately available to address medical questions, assess patient concerns, schedule appointments, and handle pharmacies regarding prescriptions and prior authorizations as needed. Streamline operations and ensure efficient, compassionate care with our expert support.
At 1st Call Triage, our team of Registered Nurses and Medical Assistants bring years of experience and expertise to every patient call. We use gold standard protocols, like the Schmitt Thompson protocols, to guide the care advice we give to patients over the phone. This ensures that patients receive accurate and up-to-date information, leading to better outcomes.
In addition to our team's clinical knowledge, we also have secure remote access to any Electronic Health Record (EHR) system. This allows us to communicate directly with providers in the clinic, functioning as an extension of the practice. We can schedule appointments, contact pharmacies for prescriptions and prior authorizations, and assess patient concerns in real-time.
1st Call Triage is the epitome of professionalism. They are incredibly responsive with all my questions and concerns, and my patients love them. It has been a pleasure working with Cayce and her hard-working, empathetic staff for the past three years.
Owner Confidia Health Institute
Patients receive instant access to a dedicated medical team when calling their provider’s office during working hours. Calls are answered directly by our specially trained U.S.-based staff, who operate as an extension of your practice. This eliminates the need for overseas call center agents and significantly reduces wait times. As a result, patient satisfaction improves with faster response times and personalized care.
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Unlock the Potential of Your
Practice with 1st Call Triage
With 1st Call Triage you’ll eliminate costly turnover, establish excellent patient care, and ensure exceptional service.
