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How 1st Call Triage Can Help Practices Manage Flu and Cold Season

Young woman with blanket around her shoulders, blowing her nose, sitting across from female doctor.

Influenza and the common cold both pose significant challenges for healthcare systems each year. According to the Centers for Disease Control and Prevention (CDC), flu-related illnesses lead to millions of medical visits, hospitalizations, and even deaths annually in the United States. When combined with the ongoing impact of COVID-19, the burden on healthcare facilities is […]

Navigating the Recent Medical Assistant Staffing Shortage

Exhausted male doctor sitting at his desk with his head in his hands.

The healthcare industry is facing a growing crisis: a shortage of qualified medical assistants (MAs). This issue has become particularly urgent for medical practices, as many are finding it increasingly difficult to fill MA positions. According to a July 2024 poll from the Medical Group Management Association (MGMA), more than four in ten (43%) medical […]

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