SERVICES

We are a revolutionary remote answering service tailored to meet your daytime staffing needs.

Office Hours Nurse Triage Line


eliminates costly turnover and saves you hours spent training new employees.


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Medication Refill Lines


convenient, saves time, ensures medication adherence, and reduces pharmacy wait times.


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Appointment Scheduling Options


various, convenient ways for your patients to schedule appointments.


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RPM and CCM


improves patient outcomes and generates revenue for physician practices.


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How do we do it?

OUR PROCESS



We create a

CUSTOMIZABLE PLAN

to meet the needs of your practice.

You design your remote medical team, which may consist of as few as one remote staff member and can be composed of front office staff, medical assistants, and/or nurses. You choose what works for you! 


We give you

QUALITY-SERVICE WITH AFFORDABLE PRICING

that saves you time and money.

You don’t have to recruit, hire, train, or manage your remote staff. We do it all for you, allowing you to focus on what matters most – the staff and patients within your practice.

Immediate Service

Patients receive instant access to our medical team when calling their provider’s office during working hours. Calls are answered directly by our specially trained staff, eliminating the need for call center agents and reducing wait times. Patients receive immediate care and attention without having to be transferred. Patient satisfaction improves as callers are not asked to repeat themselves over and over.

FREQUENTLY ASKED QUESTIONS


  • How long does it take to set up a new service?
  • Do you have bilingual staff members on your team?
  • Can you schedule appointments for our patients?
  • Do you offer after hours nurse triage services?
  • Is there a minimal requirement for a remote team to help with our staffing needs?
  • Do you charge per minute for your answering services?
  • Do you hire outside representatives to answer calls?
  • How do you communicate with providers in our clinics?
How long does it take to set up a new service?

The setup process is quick and easy. After we meet with you and your team, determine a plan that works for you, and have the signed service agreements in place, a go-live date can be set right away. 

Do you have bilingual staff members on your team?

Our team uses a language service line with 300 different languages, including Spanish. We also have access to Sign Language services. 

Can you schedule appointments for our patients?

Yes, our team can schedule appointments directly in your system following any specific instructions or preferences you have.

Do you offer after hours nurse triage services?

We do not offer any after-hours services. We hire and train teams to work remotely during office hours to help practices eliminate staffing shortages and costly turnover.

Is there a minimal requirement for a remote team to help with our staffing needs?

No, we have teams with as little as 1 staff member. Staffing is solely based on your needs and preferences. 

Do you charge per minute for your answering services?

No, we bill an hourly rate for staffing. You are not charged for call minutes.

Do you hire outside representatives to answer calls?

All staff members are employees of 1st Call Triage. You are not responsible for payroll or other HR costs for these staff members, including benefits and paid time off.  

How do you communicate with providers in our clinics?

We can remotely access any EHR safely and securely, allowing our team to communicate directly with your providers as well as document and schedule appointments.

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