SERVICES
Office Hours Nurse Triage Line
eliminates costly turnover and saves you hours spent training new employees.
Medication Refill Lines
convenient, saves time, ensures medication adherence, and reduces pharmacy wait times.
Appointment Scheduling Options
various, convenient ways for your patients to schedule appointments.
OUR PROCESS
CUSTOMIZABLE PLAN
You design your remote medical team, which may consist of as few as one remote staff member and can be composed of front office staff, medical assistants, and/or nurses. You choose what works for you!
QUALITY-SERVICE WITH AFFORDABLE PRICING
You don’t have to recruit, hire, train, or manage your remote staff. We do it all for you, allowing you to focus on what matters most – the staff and patients within your practice.
Immediate Service
FREQUENTLY ASKED QUESTIONS
- How long does it take to set up a new service?
- Do you have bilingual staff members on your team?
- Can you schedule appointments for our patients?
- Do you offer after hours nurse triage services?
- Is there a minimal requirement for a remote team to help with our staffing needs?
- Do you charge per minute for your answering services?
- Do you hire outside representatives to answer calls?
- How do you communicate with providers in our clinics?
The setup process is quick and easy. After we meet with you and your team, determine a plan that works for you, and have the signed service agreements in place, a go-live date can be set right away.
Our team uses a language service line with 300 different languages, including Spanish. We also have access to Sign Language services.
Yes, our team can schedule appointments directly in your system following any specific instructions or preferences you have.
We do not offer any after-hours services. We hire and train teams to work remotely during office hours to help practices eliminate staffing shortages and costly turnover.
No, we have teams with as little as 1 staff member. Staffing is solely based on your needs and preferences.
No, we bill an hourly rate for staffing. You are not charged for call minutes.
All staff members are employees of 1st Call Triage. You are not responsible for payroll or other HR costs for these staff members, including benefits and paid time off.
We can remotely access any EHR safely and securely, allowing our team to communicate directly with your providers as well as document and schedule appointments.
CONTACT US
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August 31, 2023
August 15, 2023
