Patient relationships are the cornerstone of a successful practice. Building trust, offering excellent communication, and providing personalized care are all crucial elements for creating long-lasting patient relationships. However, as patient
In the healthcare industry, clear communication is essential to delivering excellent patient care and running a successful practice. Yet, one often overlooked aspect of patient communication is call management. Missed
As 2025 approaches, healthcare practices across specialties are identifying their biggest challenges and exploring ways to operate more efficiently. From dermatologists managing patient waitlists to pulmonologists balancing rising caseloads, common
The holiday season brings joy and celebration, but for medical practices, it can also bring unique challenges. Increased patient demand, staff vacations, and reduced pharmacy hours can contribute to medication
As the healthcare industry continues to evolve, one of the most promising advancements in cardiology is the use of Remote Patient Monitoring (RPM). For cardiologists, RPM offers a way to
As RSV (Respiratory Syncytial Virus) and flu season approaches, pediatric practices face an overwhelming surge in patient visits. With young children more susceptible to respiratory illnesses, the demand for pediatric
Medical practices face the challenge of delivering exceptional care while managing administrative burdens. Whether you’re an allergist, pulmonologist, dermatologist, or another specialist, efficient communication, streamlined operations, and excellent patient support
As Hurricane Helene swept across the Southeastern United States, its force left behind a harrowing reminder of how vulnerable communities and businesses are to large-scale natural disasters. The storm, which
The setup process is quick and easy. After we meet with you and your team, determine a plan that works for you, and have the signed service agreements in place, a go-live date can be set right away.
We recruit staff specific to your practice needs. In addition, our team uses a language service line with 300 different languages, including Spanish. We also have access to Sign Language services.
Yes, our team can schedule appointments directly in your system following any specific instructions or preferences you have.
We do not offer any after-hours services. We hire and train teams to work remotely during office hours to help practices eliminate staffing shortages and costly turnover.
No, we have teams with as little as 1 staff member. Staffing is solely based on your needs and preferences.
No, we bill an hourly rate for staffing. You are not charged for call minutes.
All staff members are employees of 1st Call Triage and reside within the United States. You are not responsible for payroll or other HR costs for these staff members, including benefits and paid time off.
We can remotely access any EHR safely and securely, allowing our team to communicate directly with your providers as well as document every patient interaction and assist with portal messages.
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No, we will recruit a team dedicated to your practice, who will answer your patient calls daily. You’ll get to know your own remote team that we specifically hire, train and manage for your practice.
Fill out the form below and we will reach out within 24-48 hrs!
Unlock the Potential of Your
Practice with 1st Call Triage
With 1st Call Triage you’ll eliminate costly turnover, establish excellent patient care, and ensure exceptional service.
