864.626.6065

Questions?

TRUSTED FOR OUR EXPERIENCE. CHOSEN FOR OUR CARE.

Put your trust in us while our remote medical team provides safe and reliable care to your patients over the phone.

Office Hours
Nurse Triage Line

Eliminates costly turnover and saves you hours spent training new employees.

Front Office
Services

Appointment Scheduling
Insurance Verification
Virtual Administrative Assistants

Back Office
Services

Medication Refill Lines
Prior Authorization Processing
Medical Indexing

RPM and CCM

Improves patient outcomes and generates revenue for physician practices.

YOUR ONE-CALL RESOLUTION

Why 1st Call Triage?

We recruit, hire, train, & manage a Team Dedicated to meet your needs

Eliminate costly turnover and HR expenses while improving quality and productivity. You will receive a specific team dedicated to your medical practice who learns and understands your workflow practices and processes.

Choose a Customizable plan
For Your Office

Select a team of medical professionals to schedule appointments, refill medications, process prior authorizations, verify insurance, manage medical records, and provide remote patient monitoring and chronic care management.

You RN Good Hands

WHY CUSTOMERS ARE CHOOSING 1ST CALL TRIAGE

Our ONE-CALL RESOLUTION approach reduces costs and allows practices to focus more on patient care. Whether you're a pulmonologist, allergist, cardiologist, dermatologist, or any other specialty, we provide expert, flexible, and efficient services designed to boost productivity and enhance patient satisfaction across a wide range of medical practices.

Hear from our clients

Our clients love working with us, just read what they have to say!

“1st Call Triage is the epitome of professionalism. They are incredibly responsive with all my questions and concerns, and my patients love them. It has been a pleasure working with Cayce and her hard-working, empathetic staff for the past three years.”

Dr. Kevin Greene

Owner Confidia Health Institute

“I cannot express how grateful we are for the incredible team 1st Call Triage. From the moment we partnered with this team, we’ve witnessed an unprecedented level of patient engagement. They are masters at making every patient feel valued and understood. Their compassionate approach and proactive communication have undoubtedly improved the overall patient experience with MiCare Path. It’s obvious that they genuinely care about the well-being of every individual they serve.”

MiCare Path

“1st Call Triage hires superior medical assistants to triage our patient calls, utilizes training specific to our office and manages their employees to offer our practice superior service.”

Roxanne Irestone, RN, DON

Arizona Asthma and Allergy Institute

Our Guarantee

You Choose

A customizable plan to meet your needs.

Experienced Staff

Partner with you and your team.

Affordable Prices

Save you time and money.

Quality Care

Safe and accurate patient care advice.

With over 30 years combined nursing experience, we understand the needs of both patients and providers in today’s healthcare system. We’ve witnessed first hand the traumatic results of critical staffing needs, high turnover, and staff burnout. Our mission is to partner with hospitals and medical practices across the US to provide quality care to patients over the phone, eliminate costly turnover and burnout, and ensure providers and their staff are able to focus on the care of the patients inside their clinics. It’s our specialty and our passion

MEET

Our Founders

With over 30 years combined nursing experience, we understand the needs of both patients and providers in today’s healthcare system. We’ve witnessed first hand the traumatic results of critical staffing needs, high turnover, and staff burnout. Our mission is to partner with hospitals and medical practices across the US to provide quality care to patients over the phone, eliminate costly turnover and burnout, and ensure providers and their staff are able to focus on the care of the patients inside their clinics. It’s our specialty and our passion.

1st Call Triage is A Proud Corporate Member Of MGMA

At 1st Call Triage, our commitment to excellence in healthcare knows no bounds. That’s why we are thrilled to announce our recent partnership with the Medical Group Management Association (MGMA) as corporate members. This collaboration marks a significant milestone in our journey toward advancing patient care and supporting medical practices nationwide. Read our published blog on their website!

Why Choose 1st Call Triage

Experienced
Team

Our dedicated team of skilled medical professionals is prepared to provide exceptional care and support. With extensive experience in the healthcare industry, we are equipped to address the distinct needs of medical practices.

Comprehensive
Support

We ensure that you have the resources and assistance you need to succeed. Our team is always available to answer your questions and address any concerns you may have, providing you with peace of mind and confidence in our services.

Customizable
Plan

Our flexible solutions can be adapted to fit any practice size or specialty. A team of medical professionals to schedule appointments, refill medications, process prior authorizations, verify insurance, manage medical records, and provide exceptional patient care.

Enhanced Patient
Experience

By providing timely access to care and support, we help improve patient satisfaction and outcomes. Our services are designed to enhance the overall patient experience, leading to better patient retention and loyalty.

Efficiency and
Cost Effectiveness

Our services are designed to help your medical practice operate more efficiently and cost-effectively. We can help you reduce administrative burdens, improve workflow processes, and help you save time and money.

FAQ

How long does it take to set up a new service?

The setup process is quick and easy. After we meet with you and your team, determine a plan that works for you, and have the signed service agreements in place, a go-live date can be set right away. 

Do you have bilingual staff members on your team?

We recruit staff specific to your practice needs. In addition, our team uses a language service line with 300 different languages, including Spanish. We also have access to Sign Language services. 

Can you schedule appointments for our patients?

Yes, our team can schedule appointments directly in your system following any specific instructions or preferences you have.

Do you offer after hours nurse triage services?

We do not offer any after-hours services. We hire and train teams to work remotely during office hours to help practices eliminate staffing shortages and costly turnover.

Is there a minimal requirement for a remote team to help with our staffing needs?

No, we have teams with as little as 1 staff member. Staffing is solely based on your needs and preferences. 

Do you charge per minute for your answering services?

No, we bill an hourly rate for staffing. You are not charged for call minutes.

Do you hire outside representatives to answer calls?

All staff members are employees of 1st Call Triage and reside within the United States. You are not responsible for payroll or other HR costs for these staff members, including benefits and paid time off.  

How do you communicate with providers in our clinics?

We can remotely access any EHR safely and securely, allowing our team to communicate directly with your providers as well as document every patient interaction and assist with portal messages.



.

Will a different agent be assigned to answer our patient calls each day?

No, we will recruit a team dedicated to your practice, who will answer your patient calls daily. You’ll get to know your own remote team that we specifically hire, train and manage for your practice. 

Unlock the Potential of Your Practice

Book a Discovery Call with Cayce Branyon

Owner & Founder

With 1st Call Triage you’ll eliminate costly turnover, establish excellent patient care, and ensure exceptional service.